Business Process Modeling
Business Process Modeling (BPM) is a standardization methodology used by organizations to achieve optimal efficiency, performance, and quality. This method is founded on the belief that productivity is based on an organization’s processes, or how they do business. This approach is far more comprehensive than previous management methodologies
The process model is essentially a representation of an organization’s procedures. This can be an intricate, computer-generated diagram, or a simple drawing on a sketchpad, but it represents a sequential flow of activities depicting actions, events, and processes, and how they are handled within the organization. BPMs provide insight, and encourage examination and analysis of current processes that may be dated or counterintuitive. Additionally, successful business process modeling fosters a sustainable value approach for employees at all levels, as well as their customers.
Business Process Reengineering
Business process reengineering (BPR) originated in the private business sector as an approach to implement innovative business practices via a “clean slate,” rather than providing temporary fixes with practices proven to be ineffective and/or inefficient. BPRs give organizations a fresh start perspective by allowing them to rethink and restructure processes and policies, thus increasing efficiency and improving potential for growth and profitability. A prime example of this is the reengineering of record companies and recording artists in response to the changes in the music industry.
BPM Beforehand Considerations
Business process modeling can be quite labor-intensive and time-consuming, and even the best BPM will not necessarily be beneficial for some organizations. Before beginning the process, carefully consider if the output will justify the input. In other words, decide if the model will produce sufficient results to justify the time and work involved in its creation. Another factor to consider is employee perceptions and reactions – both staff and management buy-in is crucial, and the best BPMs provide employees with intrinsic and extrinsic motivations to ensure optimal job performance.
Developing a BPM
Providing consumers with products and/or services is the raison d’ętre of most businesses – the first and most important elements in business process modeling are to address issues that affect product excellence and the quality of the customer experience. However, effective BPMs also incorporate policies for employees, and will not overlook the potential to explore ways to address morale and motivational issues. As work on the BPM progresses, it should be reviewed often with employees on all levels in order to obtain valuable input, and ensure continued cooperation.
The Rewards of Successful BPMs
The benefits of an effectual process model are exponential. An organization that demonstrates proactive policies rather than reactive, crisis-point processes will be better equipped to deal with the constantly-shifting sands of the business world. Additionally, the use of cost-effective, value added actions not only enhances consumer experience and service but contributes to profitability. The organization will have an increased edge over the competition, a measurable rise in employee morale and retention, and more potential for growth and sustainability.
Frequent and unpredictable fluctuations in the business world have led to increased demands for process improvement, and business process modeling continues to evolve in order to meet those demands. However, it is wise to remember that BPM is a not a panacea, but a business tool, and that it can only be truly effective when used judiciously.